Harbourmaster
Pen Cei
Aberaeron
SA46 0BT
01545 570755
www.harbour-master.com
Please note that if you have made your reservation through a third party, such as Booking.com, Expedia, the deposit or/and cancellation terms sent to you by them supersede those stated below.
A non-refundable deposit to the value of the first night’s stay will be deducted from your card at the time of booking. Some bookings may require full prepayment at the time of booking or additional payment prior to your arrival.
Our Standard Rates operate a 72-hour cancellation policy, whereby cancellations made within 3 days prior to arrival will be fully charged.
Our Flexible Rates operate a cancellation policy of 9am on the day of arrival, whereby cancellations made after this time will be fully charged.
Failure to cancel your booking will result in full payment being charged to the debit/credit card the deposit was taken from.
Any outstanding charges for accommodation are payable on check-in, bills for other outstanding charges will be emailed on the day of departure and payment may be made from your room in a secure payment module on your phone or tablet.
We will keep your deposit for six months for a future booking at the company’s discretion providing you cancel 72 hours before arrival, excluding bank holidays including Christmas and New Year. Please note that room rates may differ between dates if your booking is transferred.
Separate Terms & Conditions apply to promotional events such as Christmas or New Year. View our Festive Terms & Conditions here.
Children
Children must be age 5 or over and they must have their own room.
Food is served in our restaurant and warehouse between 12:00 – 2:15pm and 5:30 – 8:45pm.
A table is allocated to you for the duration of your dining experience which is based on your reservation time and number of guests. Requests for particular tables may be honoured but cannot be guaranteed. You may be asked to vacate your table if your allocated time has come to an end. Failure to attend your booking within 15 minutes after your reservation time will result in us releasing your booking to accommodate other guests.
Please make note of all known food allergy and dietary requirements for your party in the comments box upon booking – without prior notice we may not be able to accommodate particular dietary requirements.
Due to high demand for availability, we may require a debit or credit card number to secure your reservation. If requested, you must provide valid debit or credit card information to make a reservation. Where debit or credit card details are used to secure your reservation, a non-arrival payment of £10.00 per person will be taken from this card in the event that you do not arrive for your booking.
All verbal bookings will be treated as provisional and will be held for no longer than 7 days pending receipt of written confirmation and upon receipt of the appropriate deposit.
Festive Menu Reservations: A £10 per person deposit is required upon booking for parties of 8 or more and unless otherwise stated full payment of the balance is required 10 days prior to event. Bookings not paid in full by the time specified will be deemed to have been cancelled and any monies paid will be retained by the hotel. No refunds of monies paid will be made for cancellation or decreases in the number of guests attending. Monies paid for non-arrivals are forfeited and cannot be transferred to cover food, drinks or overnight accommodation for other members of the party. Pre-orders are required 10 days prior to the reservation date. All menu items may be subject to change without notice.
New Year’s Eve Dining Reservations: For non-residents full payment is required upon booking which is non-transferable and non-refundable. For residents on the New Years Eve 2 Night Stay Package please refer to point 4. Pre-orders for all New Year’s Eve Dining Reservations will be required 10 days prior to the event. No refunds of monies paid will be made for cancellation or decreases in the number of guests attending. Monies paid for non-arrivals are forfeited and cannot be transferred to cover food, drinks or overnight accommodation for other members of the party. All menu items may be subject to change without notice.
New Years Eve 2 Night Stay Package: A non-refundable deposit of £150.00 is required upon booking. The remaining balance of the package cost will be debited from the card details held against the reservation 26th November 2026. For cancellations made between 26th November and 11th December; 50% of the balance paid will be retained. Cancellations made on, or after the 11th December; the total amount paid will be forfeited. Please note that if you have made your reservation through a third party, such as Booking.com, Expedia, the deposit or/and cancellation terms sent to you by them supersede those stated below. Should you wish to change your payment method for remaining charges on your room, please let us know at least one day prior to arrival. Any outstanding balance is payable on departure from the hotel. Anyharges left outstanding after departure will be charged to the credit or debit card on your reservation. We will keep your deposit for six months for a future booking at the company’s discretion, providing you cancel more than 72 hours before arrival, excluding all bank holidays including Christmas and New Year. Cancellations received within 72 hours prior to arrival, or failure to cancel your booking will result in full payment being charged to the debit/credit card used to secure the reservation.
Local licensing authority regulations apply.
The information within our Christmas Brochure and Christmas Webpage is correct at the time of publishing. The hotel reserves the right to amend its packages and prices at any time before booking. Bookings are subject to availability and prices quoted at the time of booking.
Except in respect of changes to the rate of VAT, prices will not change once a booking has been made. The hotel reserves the right to alter, amend or cancel the contents of an event or package for any reason, for example if there is a shortfall in the minimum numbers required to operate a programme. In such circumstances you may choose at your sole discretion an alternative date and/or venue, subject to availability, or obtain a full refund from us.
Restaurant reservations are held for 15 minutes and may then be released to accommodate other guests.
Some of our dishes may contain ingredients which could cause an allergic reaction. Guests are advised to check beforehand so that alternative ingredients or dishes can be provided.
These terms are deemed to incorporate the hotel’s general terms of business.
Cheques will not be accepted without prior arrangement.
We encourage all guests to take out the appropriate travel insurance in order to cover any losses that may arise in the case of cancellation or non-attendance.
Should the Harbourmaster be unable to fulfil the service booked, a hotel gift voucher to the value of payments made or an alternative date will be offered for the service.
FOR OUR GUESTS
JULY 2020
OUR KEY COVID-19 SAFETY MEASURES
We consider the safety of our guests and our team a priority.
We are following UK and Welsh government guidelines and have undertaken an extensive risk assessment for the safety of guests and teams.
We ask you to be mindful of social distancing, in corridors and on arriving and leaving the building.
Hand sanitizer stations are available at the entry doors and in your room.
All team members have been re-trained in the correct hand washing method and frequency and temperatures are checked daily.
The frequency of cleaning and disinfection of rooms, surfaces, including, tables, chairs and touch points has been increased.
Bedrooms will be disinfected with a ‘fogger’ disinfectant mist prior to guest arrival.
We have reviewed all disinfectants and confirm they are effective against the virus.
If you or any of your party becomes unwell during your stay, please stay in your room, inform us immediately.
